Customer Service Representative
We are looking for an experienced Customer Service Representative to handle client inquiries, resolve issues, and ensure a seamless customer experience. You will be the first point of contact for customers and handle customer queries, resolve issues, and provide support through chat, email, and phone.
Key Responsibilities:
Required Skills:
- Excellent communication, listening, and problem-solving skills
- Ability to handle multiple inquiries via email, chat, or phone
- Patience, empathy, and professionalism in all interactions
- Strong organizational skills and attention to detail
Preferred Skills:
- Familiarity with CRM tools like GHL, Zapier
- Basic knowledge of email platforms like Mailchimp and Klaviyo
- Ability to troubleshoot basic technical issues for clients
- GHL for CRM and customer management
- Mailchimp and Klaviyo for email follow-ups or campaigns
- Google Workspace (Docs, Sheets, Drive)
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve product, service, or account issues efficiently and accurately
- Log, track, and manage customer tickets in GHL or CRM
- Assist clients in navigating tools, websites, or platforms
- Provide guidance on service usage, troubleshooting, and best practices
- Follow up on pending issues to ensure complete resolution
- Maintain detailed records of interactions and actions taken
- Escalate complex or sensitive issues to the relevant department
- Contribute to improving internal customer service processes
- Stay updated on product/service information
What We Offer:
- Supportive and collaborative team environment
- Opportunities for professional growth and skill development
- Exposure to CRM and digital marketing tools
- Chance to directly impact client satisfaction and retention
